Shipping policy

At Lucy Fever Rose, we want your order to reach you safely and smoothly. The information below explains our order processing, shipping methods, tracking, and delivery guidelines.

Order Processing

After your order and payment have been successfully confirmed, our team will begin preparing your package.

  • Orders are generally processed within 1–3 business days.
  • Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
  • Processing times may be extended slightly during holidays, promotions, or periods of high order volume.
  • Once your package has been shipped, a confirmation email with tracking details will be sent to you.

Shipping Methods

We currently offer shipping within the United States only.

Shipping Method Order Amount Shipping Cost
Standard Shipping $0.00–$49.99 $12.00
Free Standard Shipping $50.00+ FREE
Expedited Shipping $0.00–$99.99 $18.00
Free Expedited Shipping $100.00+ FREE

The shipping methods and applicable charges available for your order will be shown at checkout.

Order Tracking

After your order leaves our facility, you'll receive an email containing your tracking information.

Please allow approximately 24–48 hours for tracking details to appear or update after the carrier has received and scanned your package.

Delivery Information

Please carefully review your shipping information before completing your purchase.

Lucy Fever Rose cannot be held responsible for delivery issues or delays caused by:

  • Incorrect or incomplete addresses
  • Unsuccessful delivery attempts
  • Customer unavailability
  • Carrier delays or transportation interruptions
  • Severe weather
  • Other circumstances outside our reasonable control

Once an order has entered the fulfillment process, we may not be able to make changes to the shipping address.

Shipping Restrictions

Please keep the following in mind:

  • We currently ship within the United States only.
  • We do not ship to APO, FPO, or DPO military addresses.
  • Deliveries to certain remote locations may require additional time.
  • Some destinations may be subject to carrier-specific restrictions.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please reach out to our Customer Support team as soon as possible.

To help us review the issue, please provide:

  • Your order number
  • Photos of the damaged package, if applicable
  • A photo of the shipping label
  • A short description of the problem

We'll work with the shipping carrier to help find an appropriate solution.

Returned Shipments

Packages may be sent back to us if they are:

  • Refused by the recipient
  • Not claimed within the carrier's holding period
  • Delivered to an incorrect address provided by the customer

If a returned package needs to be shipped again, additional shipping charges may apply.

Where applicable, shipping or handling expenses may be deducted from any eligible refund.

Business Address Notice

The address below is provided for business correspondence purposes only.

Please do not send returns to this address.

If you need to return or exchange an item, please contact Customer Support first. We will provide the appropriate return instructions and return address.

Contact Us

Lucy Fever Rose

Customer Support: shop@lucyfeverrose.com

Business Address:

1041 Sheldon Ave SE Apt 2
Grand Rapids, MI 49507
United States

Business Address Only — Not a Return Address

For questions about shipping, delivery, or your order, please contact our Customer Support team. We typically respond within 24–48 business hours and are always happy to assist you.