Refund policy

At Lucy Fever Rose, we want you to be happy with every purchase. If an item isn't quite right for you, we're here to assist. Please review the following policy before requesting a return.

Return Eligibility

Returns may be requested within 30 days from the date your order is shown as delivered.

For an item to qualify for a return, it must:

  • Be unworn, unused, unwashed, and in new condition.
  • Have all original tags still attached.
  • Be returned in its original packaging whenever possible.
  • Have no stains, makeup marks, perfume, odors, pet hair, or other signs of use.

Items that do not satisfy these conditions may be rejected for a refund.

Items We Cannot Accept

Due to hygiene and safety considerations, the following items are generally not eligible for return:

  • Bodysuits
  • Swimwear missing its original hygiene liner
  • Underwear and intimate apparel
  • Bras and shapewear
  • Earrings and certain accessories
  • Gift Cards
  • Personalized or made-to-order products
  • Final Sale or Clearance items
  • Items damaged as a result of misuse or ordinary wear

Starting a Return

Please contact our Customer Support team before sending any item back to receive return approval.

Email: shop@lucyfeverrose.com

Please provide the following information:

  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • Photos if the item is defective, damaged, or incorrect

After your request has been reviewed and approved, we'll send you the appropriate return instructions and address.

Unauthorized returns may not be accepted.

Return Shipping Costs

For returns caused by customer preference, such as ordering the wrong size or changing your mind, the customer is responsible for return shipping expenses.

Original shipping fees are non-refundable.

We recommend choosing a tracked shipping service when sending your return. Lucy Fever Rose is not responsible for return packages that are lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue, please send:

  • Your order number
  • Clear photos of the item
  • A photo of the shipping label
  • Photos of the outer packaging, if applicable
  • A brief explanation of the problem

After reviewing the information, we'll determine the appropriate resolution, which may include a replacement or refund.

Refunds

After your return reaches us, the item will be inspected to confirm that it meets our return requirements.

Once the return has been approved, the refund will be sent to your original payment method within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Order Cancellation

If you need to cancel an order, please contact us within 12 hours of placing it.

Once an order has entered processing or has already shipped, cancellation may no longer be possible.

Cancellation Email: shop@lucyfeverrose.com

Refused or Undeliverable Packages

If an order is returned to us because it was refused, left unclaimed, or sent to an incorrect address provided by the customer, applicable reshipping or handling charges may be deducted from any eligible refund.

Important Address Notice

The business address shown below is intended for business correspondence only.

Please do not send returns to this address.

If you need to return an item, contact Customer Support first so we can provide the correct return address and instructions.

Contact Us

Lucy Fever Rose

Customer Support: shop@lucyfeverrose.com

Business Address:

1041 Sheldon Ave SE Apt 2
Grand Rapids, MI 49507
United States

Business Address Only — Not a Return Address

For any questions about returns, refunds, or your order, please contact our Customer Support team. We typically respond within 24–48 business hours and are always happy to assist.